Frequently Asked Questions
Is the NaRo Anti Bark Device safe for my dog?
Yes. The device uses a gentle ultrasonic sound that is safe and harmless for dogs. There is no shock or physical contact involved.
How quickly will I see results?
Many dogs respond immediately to the ultrasonic sound, while others may need consistent training and positive reinforcement. The best results come from using the device alongside rewards and calm guidance.
Will this work for all dogs?
The device is suitable for dogs over 6 months old and generally most effective for dogs up to around 8 years of age. Dogs older than 8 years old or those with reduced hearing may respond less effectively due to lower sound sensitivity. Results can also vary based on your dog’s temperament and training consistency.
How much does shipping cost?
Shipping is completely free on all orders across Australia. No minimum spend, no hidden fees.
Where are you located?
Our head office is located in Victoria, Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 14 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact for help?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at naropets@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.